Cancellation and Refunds

Order cancellations

Contact us as soon as possible if you want to cancel or change an order. Cancellation is possible only before fulfilment or personalisation begins. Once processing has started, a cancellation or change may no longer be possible.

Eligible returns

You may request a return for an eligible non-personalised item within 14 calendar days of delivery. The item must be unused, unworn, in its original condition and packaging, with proof of purchase.

Personalised and excluded items

Personalised, custom-made or made-to-order items are not eligible for change-of-mind returns once production has begun. This exclusion does not apply when an item is damaged, defective, materially different from the order, or where applicable law provides otherwise.

Damaged, defective or incorrect items

Contact us promptly after delivery with your order number, a description of the issue and clear photographs where possible. We will review the information and explain the available resolution.

Starting a return

Submit a request through the Contact page before sending anything back. Do not return an item to the sender address shown on the parcel unless we confirm that address in writing.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping unless we confirm otherwise. For a confirmed damaged, defective or incorrect item, we will provide the appropriate resolution and cover reasonable return arrangements where a return is required.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is approved. The time for funds to appear depends on the payment provider and bank.

Nothing in this policy limits rights that cannot lawfully be excluded.